【FAQ Regarding Tickets】
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Can I choose my seat location?
Seat selection is not available regardless of ticket type. Due to production reasons, some seats may have limited visibility of the performer or parts of the stage effects. For "Wheelchair Seats," event staff will guide you on the day but seat locations will not be determined on a first-come, first-served basis. Please take your time when arriving.
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I've applied for tickets but can no longer attend. Can I cancel them?
We do not accept ticket cancellations under any circumstances. If you can no longer attend, please list your tickets in the ePlus Ticket Trade service when it becomes available. Please note that the primary purchaser’s ticket cannot be traded on its own. (You cannot keep only the companion’s ticket — they must be listed together.)
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Is it possible to change the accompanying person after purchasing tickets?
Changes are not allowed to prevent ticket resale. If the accompanying person cannot attend, please list their ticket on the ePlus Ticket Trade platform.
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Which identifications are valid for the accompanying person for Parent-Child Seats and Heart Seats?
■One identification (with a photo) of the following
• Driver's license or other official photo identification (e.g., boat license, aviation license, architect license)
• Passport
• Residence card (special permanent residence certificate)
• Mental disability certificate
• Basic resident registration card with photo
• My number card (with photo)
• Disability certificate with photo
• Insurance card with photo
• International driving permit
• Driving record certificate
• Student ID with photo
• Employee ID with photo■Two identifications (without a photo) of the following
• Health insurance card
• Basic resident registry card
• Student ID
• Employee ID
• Copy of residence certificate
• Certificate of family register
• Certificate of individual records
* Only physical documents are accepted (copies and expired documents are not accepted).
For children, please prepare one of the following: health insurance cards, maternal and child health handbooks, pension handbooks, welfare handbooks and certificates issued by public agencies. -
Can Wheelchair Seats or Heart Seats be attended by the ticket holder on her/his own? Is there any requirement for companions?
Yes, those eligible may attend on their own.
While event staff will assist as much as possible, please note that they are not trained in any special assistance. As a general rule, please make sure the attendees are able to reach their seats independently. There are no specific requirements for companions, but we kindly ask that anyone accompanying the guest be capable of assistance when in need. -
What is the difference between Reserved Seats and Kind Seats?
In Reserved Seats, guests are free to watch the show in any style during the performance (including standing). Kind Seats, however, are seated-only during the entire performance. We recommend Kind Seats for guests who may have limited stamina or prefer to remain seated throughout the show.
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Where do I go for other questions about tickets?
For any other questions, please contact ePlus support


